Summary
This role serves as initial point of contact and provides technical support to our end user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service and technical skills.

Primary Responsibilities

• Install, configure and troubleshoot computer hardware and software
• Assist with new hire onboarding account setup and change requests
• Monitor helpdesk ticketing system queue and act as primary point of contact
• Coordinate break/fix work with company vendors including deliveries and installs
• Manage IT projects as needed and assist with departmental projects

 Requirements

• Excellent problem solving and troubleshooting skills
• Detail-oriented approach to tasks
• Customer service-oriented attitude
• Must have own vehicle (car allowance provided)

Qualifications

• A+/Net+/Microsoft certifications strongly preferred
• Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
• Strong reading, writing and verbal communications skills
• 3+ years IT experience including supporting a Microsoft Windows environment
• Experience with Microsoft 365 including SharePoint and Teams
• Capable of working independently as well as part of a team
• Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
• The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
• Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
• Flexibility to work off hours as needed, including some evenings/weekends