Summary
We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users.

Primary Responsibilities

Install, configure and troubleshoot computer hardware and software
Assist with system access, account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company MSP including deliveries and installs
Manage IT projects as needed and assist with departmental projects

Requirements

Excellent problem solving and troubleshooting skills
Detail-oriented approach to tasks
Customer service-oriented attitude

Qualifications

A+/Net+/Microsoft certifications strongly preferred
Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
Strong reading, writing and verbal communications skills
3+ years IT experience including supporting a Microsoft Windows environment
Experience with Microsoft 365 including SharePoint and Teams
Capable of working independently as well as part of a team
Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
Flexibility to work on-site in Lititz, PA for approximately 20 hours a week

Job Type: Contractor
Rate: $30-40/hour