About Service Coordination:
SCI is a nonprofit organization in Maryland that supports people of all ages to make choices affecting their lives and to access resources and services in their community.
SCI is currently the largest case management agency in Maryland, serving more than 11,700 people. This accounts for over 50% of people with intellectual and developmental disabilities who receive services. We also employ over 280 Service Coordinators in 2 regions in Maryland.
At SCI, we believe that every person has the right to be treated with respect and dignity and to make choices that affect their life. We believe people come first and to support this philosophy we show respect and honor for all people through our words and actions. We believe it is our responsibility to drive solutions by seeking out opportunities and navigating systems to make possibilities a reality, build connections that will encourage strong relationships, and to raise awareness in communities to appreciate the similarities and unique gifts of each person we serve.

Job Summary:
As a valued member of the senior leadership team (SLT), the IT Director establishes the strategic direction of the IT Department in accordance with the organizational strategic plan, and ensures its effective and efficient execution. The IT Director works collaboratively with all departments to assess technical needs and ensure solutions that support business objectives. This leader provides oversight and mentorship to the IT Department ensuring maintenance of operations as well as development of new technical solutions, including but not limited to information management and data systems. The IT Director ensures the security of protected health information across all the organization’s technologies and acts as the HIPAA security officer and privacy officer. In addition, the IT Director prepares, monitors, and manages the IT budget ensuring alignment with business objectives and strategic direction.

Essential Duties:

Responsible for overall strategic planning, organizing and execution of IT functions across the organization.
Direct IT operations to meet internal requirements as well as the support and maintenance of existing applications and development of new technical solutions.
Identify, research, evaluate, and recommend short- and long-term technology solutions that support SCI’s business objectives.
Communicate directly with senior management on a regular basis and participate in regular managers’ meetings.
Interface with internal staff regarding their IT concerns around network, virtual desktops, information management, data systems, and other requirements and recommend solutions that address concerns
Preparing, monitoring, and managing the department’s operating budget
Maintain effective communications with vendors, peers and internal staff in support of assigned projects.
Evaluate, analyze and audit production systems, processes, and equipment, and help develop and implement solutions to aid with the continuity of operations.
Participate in the identification of vulnerabilities and their mitigation.
Develop and maintain policies and procedures that address access, use, and disclosure of electronic protected health information.
Ensure documentation is created and maintained as it relates to systems design, system configuration, testing and evaluation, and network configuration.
Oversee the development, testing, and implementation of disaster recovery procedures for critical systems.

Other Responsibilities:

Complete special projects or perform other duties as needed to meet departmental goals.
Meaningfully participate in the Strategic Planning process, and associated goal committees, leading committees and initiatives wherever appropriate.
Work collaboratively with organization leadership to create a culture of person centeredness that starts with and extends from the people receiving our services and includes the professional staff providing or otherwise supporting the provision of services.
Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development.
Ensure that assigned organizational project objectives are met.
Perform all duties as described, and others as required, using the foundation of the organization’s philosophies and values.

Supervisor Responsibilities:

Supervise a designated number of IT department team members.
Assist IT department team members with their daily responsibilities and provide policy and procedure guidance as needed to aide in successfully fulfilling their job duties.
In addition to process accountability, mentor team members to ensure professional development, leadership growth, and succession planning.

Required Competencies:

Demonstrated commitment to person centered philosophy of services and management
Quickly recognizes root-cause issues, discovers the source and generates thoughtful, effective person-centered solutions.
Excellent computer skills with knowledge of Microsoft Office Suite and proficient use of data management systems as well as a demonstrated ability to learn new technology.
Attention to detail
Demonstrated ability to work collaboratively while driving results and impacts performance both directly and indirectly.
Manages time and resources effectively while balancing the priorities of the most important goals and outcomes.
Willingness and desire to learn in an ever-changing environment.
Ability to act in a manner that reflects well on the agency, and to respect the confidential nature of information.
Have a reliable automobile to travel to meetings, etc. and a valid driver’s license with a good driving record.

Education:

Bachelor’s degree in Information Technology or related field required.

Experience:

Minimum 8 years’ experience within IT
Minimum 5 years’ experience as an IT manager/director. Experience in a nonprofit organization preferred.
Must have experience in Microsoft Exchange design, configuration, implementation, administration, and troubleshooting.
Experience in developing and testing disaster recovery procedures for full production to ensure continuity of operations a plus.
Experience with mobile workforce management.
Experience in virtualization technologies including VMware ESX, Citrix XenDesktop, and Workspace One.
Strong working knowledge of System Management and Logging systems. Kaseya and Splunk experience a plus.
Experience with HIPAA Security compliance.
Experience with cloud-based applications/management.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Generally presents standard office environment. Must be able to use telephone and computer on a regular basis. While performing the duties of this job, the employee is regularly required to sit, stand, and walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must occasionally lift and/or move up to 10-25 pounds.