Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.
Summary Reporting to the Associate Vice President and Chief Information Officer, the Deputy Chief Information Officer (DCIO) provides leadership for the entire Enterprise Technology Service organization in the absence of the CIO. Major accountabilities include business, budget, finance, facilities, human resources, strategic planning and governance functions of the Office of the CIO and ETS.
The DCIO will provide leadership and oversight in the development of new IT costing and funding models and will oversee project management, contract negotiations and IT procurement. This position also will provide leadership and oversight in the establishment of a new IT governance structure. In addition, this role will be the operational lead for IT business operations (budget, facilities planning, and human resources). The DCIO will build a collaborative team that supports the efficient and professional maturation processes and policies of ETS.
As a member of the senior leadership team of ETS, the DCIO will provide strategic leadership in collaboration with other IT division leaders. The DCIO will work with stakeholders across the university, determining policies, procedures and strategies that address the informational and technology needs of the University. The position requires an individual with proven and considerable collaborative, strategic, executive and departmental management experience.
Leads the development, communication, and execution of Information Technology strategy in alignment with the mission of the COO and Howard university's mission. Translates IT strategic goals into operational plans. Oversees the direction of Communications, Finances, and Human Relations as well as Contract, Project, and Service Management across the IT organization. Cultivates an organizational environment that encourages innovation, communication, diversity and inclusion, teamwork, flexible collaboration, professional development and creative problem solving.
Oversees the establishment of and operations of an enterprise IT governance strategy for the University. Defines capabilities associated with how decisions are made, and what controls and enabling processes are in place to ensure that they are followed and evaluated.
Directs the administration and operation of the Office of the CIO. Creates and implements a high performance, customer focused team that supports and strengthens IT project and service delivery. Sets department goals and performance and accountability measures. Reassesses or redefines priorities as appropriate in order to meet ETS, Office of the COO and Howard University goals. Directly or indirectly supervises department staff. Evaluates performance and provides guidance and feedback to team. Assesses need for technical and professional growth and recommends development opportunities.
Assesses the effectiveness of IT services and service delivery to key partners and stakeholders of IT. Leverages maturity strategies and frameworks towards the improvement and efficiency of service delivery across the IT organization, in addition to the adoption of best practices. Develops standard procedures for the creation of service and operating level agreements to strengthen service delivery across ETS.
Sets strategy for IT project management. Ensures the development of a project intake process to support IT portfolio and governance objectives, including the creation and expansion of a project management office.
Shifts the budget model and culture of Information Technologies to report of true IT costs, ensuring transparency into IT spending, in and outside of ETS. Oversees budgets and controls expenditures for Office of the CIO. Benchmarks the cost, performance, and priorities of IT functions.
Oversees communication about technology to the university community, works with the Office of the COO communications team to ensure timely and clear strategic and operational communications to faculty, staff and students.
Manages the development and implementation of operating policies and procedures related to IT management, resource planning, and workforce analysis while driving operational change, efficiencies, and cost savings. Oversees and facilitates human resource planning and personnel actions. Ensures the development of a methodology and strategy around managing and tracking human capital within the IT organization.
Develops and sustains strong working relationships with central departments such as Human Resources, Finance, Budget and Communications.
Maintains a comprehensive knowledge of the University, it organizational structures, academic and administrative units, and the strategic goals and objectives that underpin the operations of ETS. Pursues and maintains professional contacts with other universities, external research entities, vendors, and professional organizations concerning existing and developing information technologies and best practices.
Bachelor's degree and 10+ years of experience in a strategic, departmental leadership role in Client Relations, Communications, and/or IT Operations. Master's degree preferred.
Demonstrated experience in providing leadership in a complex information technology organization and with supporting a clear IT vision and ability to execute decisions and establish priorities.
Exceptional analytical, interpersonal and communication skills.
Strong service ethic.
Superior planning and critical thinking skills.
Ability to educate and influence decision makers and stakeholders.
Significant understanding of IT processes such as service management, change management, and business analysis.
Experience and ability to oversee, manage, and prioritize budgets and expenditures.
The ability to motivate and develop staff.
Proven ability to build and sustain effective teams.
Proven ability to build relationships with and influence external and internal partners and stakeholders of all levels.
Ability to foster a cooperative, integrated work environment and foster a diverse and inclusive community.
Experience working in a higher education environment strongly preferred