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Senior IT Help Desk Specialist

Buckeystown, MD · Information Technology
About Roy Jorgensen Associates, Inc.
Roy Jorgensen Associates, Inc. focuses on maintenance management, providing services to clients both domestically and internationally. Jorgensen has always taken innovative approaches to planning, organizing, directing, and controlling maintenance work while also performing hands-on contract maintenance management across many different clients. The company consists of 900 associates dispersed across 30 locations globally.

Are you a passionate forward-thinking technologist looking for an opportunity to create innovative outcomes with leading-edge technology, all while having the flexibility to work remote a good deal of the time? If so, this is a great opportunity to build your skillset as a Senior Help Desk Specialist, taking on ownership of Help Desk functions and Infrastructure Management including Virtual Topography and Networks across the organization.

Roy Jorgensen Associates, Inc. is looking for an eager and service oriented Senior Help Desk Specialist to work with stakeholders and vendors to maintain and evolve our offerings in support of business.  The scope of this role goes beyond the traditional allowing for creativity and growth within the position.

Essential Functions and Responsibilities:
  • Oversee the support functions for a company that has many remote offices and workers
  • Utilize strong troubleshooting and diagnostic skills related to computer and software technical issues
  • Team collaboration is a must, as this role will interact directly with every level of the organization, prioritizing the needs of individual team members and the organization within their daily duties
  • Day-to-day REMOTE support of user-facing IT services and corporate infrastructure
  • Desktop procurement and break/fix
  • Inventory tracking and provisioning via Microsoft Intune/Autopilot, Azure, JD Edwards, HelpScout and other provisioning tools
  • Research and deploy new management systems within Workspace
  • Implement Mobile Device Management policies for business and operations networks (laptops, desktops, mobile phones, peripherals, BYOD)
  • Implement IT best practices
  • Safeguard system security by training users and promoting good security awareness
  • Arrange service by software or hardware vendors to repair or replace defective products
  • Develop and communicate department projects, implementations, and goals
  • Maintain knowledge of technology innovations and trends
  • Onboarding and offboarding of staff which includes all account creation and desktop provisioning
  • Perform other related duties as assigned
Education & Experience Qualifications:
  • 5 years of experience in information technology, including experience in providing help desk support
  • Analytical, troubleshooting, and problem-solving skills
  • Exceptional communication skills 
  • Strong interpersonal skills
  • Experience troubleshooting various software OS and MS applications, including Windows, macOS, and Microsoft 365/ Azure / Intune-Autopilot.
  • Must possess a sharp learning temperament and be able to keep abreast of the latest industry developments in new technologies and IT practices
  • Customer service oriented
For more information about Roy Jorgensen, please visit: https://www.royjorgensen.com/

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