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Systems Administrator - Contractor

Baltimore, MD · Information Technology


Systems Administrator - Contractor
We are seeking a Systems Administrator on a project/contractor basis to provide day to day technical support as well as basic server/network administration.  This role will install/maintain HW/SW, monitor network status, ensure proper device functionality, email system administration and assist in resolving IT related issues across the organization. 

Responsibilities 

  • Serve as a primary point of contact supporting technology incidents and requests, including but not limited to
    • End-user Help Desk requests and incident tracking with Spiceworks ticketing system
    • Hardware and software support, upgrades and replacement of laptop, desktop, printer, and server systems
    • Troubleshooting of network and/or server-related incidents
    • Execution of approved network and server requests
    • Set up new user accounts, permissions, and passwords
    • Manage e-mail, anti-spam, and virus protection
    • Provide training and guidance to all users
    • Manage and monitor Veeam backups
    • Experienced in administering Office365 accounts, mailboxes, and multi-factor authentication
    • Perform ongoing systems maintenance and administration activities such as: system patching, backup monitoring, system performance monitoring, security monitoring, etc.
    • Deploy laptop and desktop workstations to staff utilizing imaging software and best practice methodologies
    • Deploy and configure network telecommunications devices (network switches, routers, wireless access points, etc.)
    • Update network security – maintain access permissions, implement policies, remediate vulnerabilities, etc..

Qualifications

  • High School Diploma or equivalent
  • 2+ years of prior experience operating in a similar system administrator role
  • Direct hands-on experience with troubleshooting and support of computers, servers, and network devices operating in a multi-site environment based on Microsoft technology
  • Working knowledge with modern security, system patching, and threat protection best practices, tools, and technologies that are used to protect an enterprise level computing environment
  • Working knowledge of LAN/WAN/Wi-Fi configuration and troubleshooting concepts
  • Working knowledge of common support and system administration tasks related to supporting email in a Microsoft Office365/Outlook based messaging environment
 


 

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