Hartman Executive Advisors is the region’s only completely independent technology advisory firm. We work with executives and nonprofit leaders to align IT solutions with business goals and strategy. Since Hartman does not profit from the sale of any system or technology, clients trust the advice and guidance they receive is strictly in their best interest. By developing a deep understanding of the business challenges arising from poorly aligned technology, and uncovering the transformational opportunities that result from strategically aligned technology, we set the path to advance, cultivate and leverage people, processes and systems to change and transform organizations. At Hartman, we deliver powerful business outcomes by leveraging technology strategy as a game-changer for our clients.
We are seeking a Network IT System Administrator to work for one of our Banking industry clients, located in the Towson, MD area. This is a full time position that would require you to report on site. There would be an opportunity to move from a contract to permanent hire position based on solid performance.
The Network IT System Administrator is responsible for ensuring the efficient operation of the Credit Union’s information technology systems by overseeing the design and configuration of the network and providing day to day technical support to the end users.
KEY RESULT AREAS & ESSENTIAL FUNCTIONS
The following statements are intended to describe the general nature and level of work being performed by this position and are not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position.
- User Support & Service
Responds to inquiries from staff to provide technical assistance and support. Troubleshoots and resolves issues related to user accounts, computers, network connectivity, software, peripherals, and A/V equipment. Assists users in the use of a variety of hardware devices and software packages including the implementation of new devices and software. Provides formal and informal technical training to staff in the operation of computers, peripheral equipment, and software. Provides excellent service by taking ownership of requests and issues, keeping users updated on the status of issues, and following up after resolution to ensure satisfaction. Adheres to Credit Union service standards during interactions with and staff.
- Network Management
Ensures efficient operation of the Credit Union’s computer network. Manages the development of network systems architecture, design, and ongoing review of system configurations. Monitors and maintains networking equipment, including servers, switches, routers, firewalls and UPS devices. Maximizes network efficiencies by monitoring performance, troubleshooting problems and outages, scheduling updates, and collaborating with third parties on network optimization. Regularly communicates operational status of network to management. Maintains network documentation including security and backup logs. Manages user access by maintaining Active Directory infrastructure.
- Telecommunications Systems Management
Administers and maintains telecommunications equipment and services, including but not limited to, T1 circuits, analog telephone lines, and digital Voice Over Internet Protocol (VOIP) telephone system. Collaborates with vendors for new installation, repairs, and maintenance of the Credit Union’s telecommunications infrastructure, systems, and related services. Troubleshoots and resolves issues involving telecommunications systems.
4. Information Security
Protects computer network, programs, and data files from unauthorized or accidental access, duplication, modification or destruction by implementing and maintaining VPNs, firewalls, antivirus software, intrusion detection systems and patch management updates. Enforces security controls. Assists in installing, implementing, and maintaining security software that tests security systems. Monitors computer viruses, spam and spyware and recommends appropriate solutions. Collaborates with third parties to conduct thorough vulnerability tests, risk assessments, and internal server, storage and security audits. Recommends solutions to address security vulnerabilities. Communicates the status of the security of systems to management. Maintains IT security policy manual.
- Information Systems Planning
Assists in the design, planning and evaluation of the Credit Union’s information systems. Researches industry trends, technologies, and software applications. Identifies opportunities for improvements that meet the Credit Union’s strategic objectives and recommends solutions to management. Develops long and short-term plans for updating equipment, adding capabilities, enhancing systems and providing improved telecommunications for all sites.
- Hardware & Software Management
Researches and recommends computer hardware and software solutions that meet Credit Union strategic objectives. Works with all departments to evaluate and select programs for use that integrate successfully with existing systems. Purchases and installs hardware such as computers and peripheral components such as monitors, keyboards, and printers. Installs software such as operating systems and office applications. Maintains hardware and software by scheduling maintenance and installing upgrades, patches, and fixes. Troubleshoots malfunctions and arranges for repairs.
- Disaster Planning
Ensures the continuous operation of the network and related systems at all Credit Union locations during a systems failure or disaster by maintaining and assisting in the implementation of a disaster recovery plan for the network and related systems. Implements periodic testing of contingency plans to ensure availability of systems and applications in case of system failure.
- Professional Development
Maintains an appropriate level of technical proficiency to support the infrastructure systems and applications in use by the Credit Union.
- Compliance with Policies, Procedures, and Regulations
Complies with all applicable Credit Union policies, procedures and regulatory requirements. Ensures systems and security protocols comply with local, state, and federal regulations pertaining to information technology. Maintains the confidentiality of members’ personal and financial information and keeps confidential information secure. Ensures the safety and soundness of the Credit Union and its members by complying with all applicable regulations such as the Bank Secrecy Act (BSA), Foreign Assets Control Regulations (OFAC), Regulation CC, and the USA Patriot Act. Adheres to employment policies and maintains regular attendance and punctuality.
- Ancillary Duties
Performs other duties as assigned.
The following is a description of the minimum requirements necessary to perform this job successfully. These requirements are generally expected at the time of hire, or within six months of starting employment.
Minimum Required Education:
This position requires an Associate’s degree in a computer-related field from an accredited college or university. Experience may be substituted for the required education on a year-for-year basis. The experience must have been acquired in a field related to the required education. One year of experience is equivalent to thirty credit hours of education; accordingly, two years of experience is equivalent to an Associate’s degree.
Minimum Required Experience:
This position requires two years of experience in a computer-related field with experience related to the maintenance of local and wide area networks and related computer systems, preferably in a financial institution. Education at an accredited college or university in a field of study related to the required experience, or a required course in a degree program related to the field of study, may be substituted for the required experience on a year-for-year basis. Thirty credit hours of education are equivalent to one year of experience.
Must be able to successfully pass a pre-employment credit check and criminal background check, as well as post-employment periodic criminal background checks, as a condition of employment. Industry certifications such as Cisco Certified Network Associate (CCNA), CompTia A+ and Microsoft Office Specialists (MOS), or equivalent a plus. Ability and means to travel reliably and on time to Credit Union branches as needed is required. Proof of driver’s license and auto insurance coverage on the vehicle used must be provided following a conditional offer of employment.
Job Specific Competencies:
- Knowledge of Internet technologies associated with financial services
- Knowledge of network architecture, including the Microsoft server platform
- Knowledge of the basic operations of telecommunications systems
- Knowledge of regulatory rules, standards and best practices that govern information security in the financial services industry, such as FFIEC/NCUA, BSA and state and federal privacy laws
- Knowledge of hardware and common personal computer peripherals such as keyboards, monitors, and printers.
- Knowledge of software and operating systems including Microsoft Office and Windows
- Knowledge of the principles of business continuity and disaster planning and recovery for information technology
- Knowledge of applicable federal and state regulations pertaining to information technology in financial institutions
- Strong technical writing and communication skills in order to prepare proposals and presentations to Senior Management
Work Schedule & Location:
- Ability to develop and maintain effective working relationships with others; demonstrate courtesy, empathy, and politeness.
- Ability to meet member needs, build productive member relationships, and take responsibility for member satisfaction.
- Ability to work cooperatively with others to achieve common goals.
- Ability to plan and organize work and effectively manage time in order to accomplish goals.
- Ability to make objective decisions and follow systematic procedures to solve problems.
- Ability to communicate effectively both verbally and in writing.
- Ability to take personal responsibility for and receive feedback about one’s work performance, including quality, quantity, and timeliness.
- Ability to proactively identify opportunities to achieve goals and take action without being required or requested to do so.
- Ability to maintain firm adherence to Credit Union values and principles even in the face of pressure to compromise.
Responsibilities require working an adjusted work schedule, working from an alternate Credit Union branch, working on Saturdays, and working hours exceeding the standard work schedule on an as needed basis. Must be able to work before and after regular business hours on a planned and unplanned basis in order to troubleshoot equipment and software problems, install updates, and allow vendors to access our equipment. Must be able to provide support as needed in the event of a system outage, failure, or other problem.
Ability and means to travel reliably and on time to Credit Union branches as needed is required.The ability to travel occasionally within the Baltimore/Washington Metropolitan area to attend meetings, training programs, or to conduct other business is also required.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the incumbent to frequently remain in a stationary position and requires the occasional moving about the office. Requires ability to lift and move items typically weighing 50 pounds or less. This job requires the occasional positioning of oneself to items near the floor for filing or retrieval of various items. The ability to communicate with others in person and by telephone is required. Must be able to operate a computer and keyboard and other machinery such as a calculator, copy machine, facsimile machine, and computer printer. Must be able to inspect and/or observe documents, computer screens, reports, and similar communication.