Description
We are actively looking for an attentive and results-oriented IT Manager who is deeply committed to fostering excellence in Technical Operations and employee satisfaction. In this critical role within our IT organization, we require an individual with a demonstrated track record in overseeing comprehensive IT operations and service delivery, coupled with a strong focus on prioritizing and enhancing the customer and staff experience. Collaborating with external vendors and cross-functional leaders, the IT Manager will spearhead strategic initiatives to foster organizational growth and scalability. Reporting directly to the Head of Production, the ideal candidate will be a collaborative team player with a remarkable ability to manage multiple priorities in our dynamic IT and operations environment, all while embodying a customer-centric approach.

Responsibilities

Lead and manage day to day IT operations, service delivery and performance
Provide broad, proactive leadership and support through planning and project management/coordination
Ensuring a positive employee experience that is predictable in terms of both technology and service by leveraging internal resources and vendor partners
Play a key role in creating and defining IT-related policies, processes, and procedures that are based on industry best practices
Provide management and oversight of external Managed Service Provider
Lead the procurement efforts of IT hardware and software and deployments of MAC/PCs
Implement an IT asset inventory control and tagging system
Periodically assess and evaluate business applications to reduce redundancies as well as identify areas for firm-wide capability enhancements/modernization
Work closely with security vendors to identify risks and implement enhancements
Help define and implement data retention and archiving policies

Qualifications

Excellent leadership and communication skills with the ability to translate complex technical terminology, concepts, and issues in terms understandable to technical and non-technical team members as well as executive-level audiences
Experience managing, configuring, and administering Google Workspace, Google MyDrive, and Google Share Drive Data Environments, as well as O365
Strong interpersonal skills to resolve problems in a professional manner as well as participate in working groups
Ability to handle multiple priorities as well as establish and meet deadlines
Experience defining, planning, and overseeing IT projects and budgets. Ideally, experience managing multiple projects within the IT project portfolio
Excellent problem-solving skills, as well as a willingness to create documentation of IT-related activities, processes, and procedures
Bachelor's Degree in IT or related field
6+ years of related experience with recent experience leading/managing IT functions at an organization
Experience working in an architectural or related design firm is a plus

Physical Requirements

Prolonged periods sitting/standing at a desk and working on a computer

Benefits
Competitive Salary, Vacation, Personal Holiday, Volunteer Time Off, Company Paid Holidays, Flexible Spending Accounts (FSA), Employee Referral Bonus Program, Medical Plan & Dental and Vision Plan, Retirement Plan, Summer Fridays, Sabbaticals and more.