Company Overview

The Center for International Private Enterprise (CIPE) strengthens democracy around the globe through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and an affiliate of the U.S. Chamber of Commerce. Since 1983, CIPE has worked with business leaders, policymakers, and civil society to build the institutions vital to a democratic society. CIPE’s key program areas include enterprise ecosystems, democratic governance, business advocacy, anti-corruption & ethics, and trade.

Position: Business Systems Analyst (Associate level), IT Department
Reports to: IT Director, IT Department

Scope: The Business Systems Analyst will report to the IT Director and will support the business by gathering and interpreting data requests and liaising with CIPE’s business application vendor/s to test if functionality meets necessary requirements. CIPE has a firm that provides remote support for IT issues, but this firm frequently needs to work with the Business Systems Analyst for issues that require onsite assistance.

Responsibilities and Duties

Support IT Director with technology initiatives
Support business users with technical issues in collaboration with IT Help Desk Service Provider
Manage IT Help Desk Service Provider’s day to day activities and monitor ticketing queue
On-board and train new CIPE employees on IT policies and procedures
Prepare workstations for new hires and perform occasional workstation refreshes between deployments
Manage and monitor hardware and software inventory
Research and compare hardware and software needs to make recommendations for the company
Analyzing the business processes in the company for inefficiencies. Making recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology.
Gather and document requirements for IT initiatives by liaising with business stakeholders
Monitors project progress by tracking activity; resolving problems; sharing progress reports; recommending actions.
Assist with end user testing business application software: oversee the process and act as a technology tester
Create documentation for end user training and support development of IT policies and procedures
Manage Cyber security alert review
Participate in IT governance committee meetings
Support other duties as assigned

Qualifications and Skills

Bachelor’s degree or equivalent combinations of education and experience from which comparable knowledge and abilities have been acquired
2- 4 years of experience working with information technology business users
Experience with Microsoft Office 365, Azure and Windows environment
Strong analytical skills, critical thinking skills, and problem-solving skills
Strong documentation and writing skills
Strong customer service skills to resolve issues professionally and support stakeholder needs.
Ability to manage projects
Ability to translate complex technical terminology and concepts into terms that are easily understood to all stakeholders; both technical and non-technical
Self-motivated, highly organized and detail oriented with the ability to work independently, prioritize, and multi-task
Demonstrated ability to be adaptable and flexible in a fast-paced environment based on changing business needs
Ability to work well independently and in a team-oriented environment

Benefits and Perks

Competitive Benefits including medical, dental, vision, short & long-term disability, flexible spending, paid family leave, life insurance, 401(k), commuter benefits, telework, and more! Employee events including Company Picnic, Health & Wellness Fair, Holiday Party and lots of fun in between!

CIPE offers a salary competitive with other international non-governmental organizations and an excellent benefits package. Applicants must be legally able to work in the United States; CIPE is unable to sponsor employees for work visas.

CIPE is an Equal Opportunity Employer.