Business Analytics Lead

Location: Washington, DC
Date Posted: 09-25-2018
 About ARDA:
The American Resort Development Association (ARDA) is the Washington, DC-based trade association representing the vacation ownership and resort development industries (timeshares). With nearly 600 corporate members and 5,000-plus engaged associates, ARDA members hail from privately held firms to publicly traded corporations with extensive experience in shared ownership interests in leisure real estate.
Business Analytics Lead
The Business Analytics Lead position collaborates with all departments to plan, identify, recommend, develop, implement and support cost-effective technology solutions. The Business Analytics Lead will have primary responsibility of optimizing database applications, and extracting and analyzing data to support ARDA reporting and decision making. Reporting to the CFO, the Business Analytics Lead is responsible for ensuring the user technology experience is both positive and predictable.
Duties and Responsibilities
  1. Deliver a consistent high level of customer service to individuals associated with the Association.
  2. Analyze business requirements, recommend and implement optimum technology solutions.
  3. Develop and implement effective method(s) for extracting, consolidating and validating data for Business Intelligence (BI) purposes.
  4. Derive data analysis requirements and outcomes in collaboration with business owners.
  5. Identify, select, implement and utilize appropriate technology tools to perform data analysis and build reports.
  6. Develop working expertise with organization’s business systems to ensure its effective use.
  7. Manage technology projects to include planning, resources, budget, quality control, documentation and communications.
  8. Deliver and maintain technology training programs. Measure staff’s ability to leverage technology.
  9. Ensure technology environment is up-to-date and secure.
  1. Develop short and long-term plans for the technology environment for the organization. 
  2. Develop goals and objectives that align with organization overall mission and plans.
  3. Propose technology solutions that enables the Association to accomplish its mission and business objectives 
  1. Support day-to-day operations of organization’s technology environment.
  2. Establish and supervise third party technology support services.
  3. Develop and administer annual IT expense and capital budget.
  4. Identify, evaluate, select and procure IT products and services.
  5. Regularly review and adjust IT systems to ensure maximum performance.
  6. Develop and implement user-training programs.
  7. Develop and maintain a secure technology environment including disaster recovery and business continuity plans.  
  8. Introduce and maintain industry best practices to formalize and normalize technology operations.
  9. Deliver regular effective communications to appropriate audiences.
  10. Develop IT policies, procedures and other needed documentation.
Knowledge, skills and abilities
  1. Strong project management and problem-solving skills
  2. Ability to present and communicate to all levels of staff
  3. Understand fundamental statistical analysis principals
  4. Understand database and data structure principals
  5. Understand and use data query tools (e.g., SQL)
  6. Ability to independently prioritize and execute multiple projects
  7. Ability to exercise high level of discretion and independent judgment
  1. Bachelor’s degree in IT or related area of study
  2. 5+ years of relevant IT work experience
  3. 3+ years’ experience working with non-profit database systems
  4. 3+ years high proficiency working with Association Management Systems (NetForum preferred)
  5. 3+ years high proficiency with data analytic tools (SQL, SPSS, SAS, etc.)
  6. 2+ years high proficiency with data report tools (Crystal Reports, SSRS, Tableau, etc.)
  7. 2+ years high proficiency in MS Office suite, MS Windows Operating Systems and other
Physical Demands
While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle, or feel objects, tools or controls and talk or hear.  The employee is occasionally required to stand, reach with hands and arms, climb or balance, stoop, kneel, and crouch.  The employee may occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of this job.  The noise level in the work environment is usually moderate.   Work space is exterior with windows to the outside and is located in close proximity to other office personnel.  ARDA reserves the right to relocate office personnel according to the needs of the organization.
ARDA is a workplace where business and business casual attire is required.   From time to time, ARDA may require a more professional business attire.  ARDA is a drug-free and smoke-free environment.  Work rules and benefits in effect are subject to change from time to time, according to the needs of the organization.  Reasonable accommodations will be taken under advisement for ADA compliance.  ARDA is an EOE employer.

This is a full-time permanent position with benefits located in Washington, DC. For more information on ARDA, please visit

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