CRM Applications Analyst

Location: Potomac, MD
Date Posted: 01-18-2018
An Introduction to Glenstone Museum
Glenstone is an art museum located on more than 200 acres of rolling hills and unspoiled woodland in Potomac, Maryland. Conceived by founders Mitchell and Emily Rales on their deeply held belief that art is essential to life, it has already become one of the finest collections of modern and contemporary art in the world. In addition to the current museum, when its new museum building opens to the public in 2018, Glenstone will become the largest private museum in America welcoming 100,000 visitors every year free of charge. By thoughtfully integrating the power of art, the energy of architecture and the serenity of landscape, Glenstone is both a distinctive idea and a unique place.
 
Glenstone is proud to foster a professional environment in which people can do interesting, fulfilling and enjoyable work. Not only do its founders develop and oversee all acquisitions and exhibitions, but Emily Rales also serves as director of the Museum and curator of the collection. This provides all associates an unusually high degree of access and interaction with the spirit and vision of Glenstone. To work at Glenstone is to be a part of something bigger, something more meaningful, and something truly special. It is a chance to do a job to the highest standard, with the resources and support available of a founder-led and endowed organization. It is an invitation to be engaged, challenged and stimulated, to help fulfill a powerful mission, and to contribute to a noble purpose.
 
We are incredibly proud of what Glenstone offers to those who create, appreciate, study, and otherwise participate in the world of art; and we are equally proud of what Glenstone offers to those who choose to join us in doing so. There is no better time than now to become a part of Glenstone.
 
Position Overview
Reporting to the Director of Engineering and Maintenance, this individual’s primary responsibilities will be to serve as the key point of contact and subject matter expert in supporting, maintaining, and administering software systems and will also be responsible for software upgrades, implementations, end-user support and management of vendors.  Additionally, this position will create, update, manage and provide support for Glenstone’s CRM reporting needs.
 
Desired Attributes & Characteristics
The ideal candidate will possess excellent communication and customer service skills and be personally and professionally motivated by working as a member of a team. In addition, we are looking for someone that can embrace Glenstone’s core value of “continuous improvement” through an interest in professional development and a mindset that will strive to surpass our previous best efforts.
 
Key Responsibilities
  • Solution development and business intelligence reporting within a Dynamics 365 environment
  • Monitor and maintain Glenstone’s software and applications portfolio and troubleshoot software related issues
  • Plan, coordinate, test, and execute software upgrades and new applications, and ensure compatibility with planned future business systems
  • Develop and conduct staff training on new software systems
  • Support end users when application concerns exist and engage vendors when required
  • Facilitate application enhancements between Glenstone staff and implementation vendor
  • Support software system selection and implementation by acting as Project Manager during planning and implementation for certain systems
  • Assist in other IT and operations related initiatives as directed
  • Occasional installation, move or transport of equipment
  • Keep up to date on emerging technologies and methodologies and attend continuing education activities as necessary
  • Other duties as assigned
 
Required Skills & Experience
  • Bachelor’s degree in computer science or other related field plus 3 years of experience (preferred), or 5 years of experience
  • Advanced knowledge of theories and applications of computer science
  • Advanced knowledge of principles and practices of programming languages and application development
  • Proven skills and expertise in creating solutions and BI reports within a Microsoft Dynamics CRM/365 environment
  • Demonstrated proficiency across a variety of software applications
  • Experience with middleware application integration platforms, such as Scribe or Logic Apps
  • Experience with open-source CMS systems (Drupal, Joomla, Wordpress)
  • Working knowledge of Windows Server and Linux operating systems
  • Demonstrated experience with various web technologies (Apache, AWS, IIS, My SQL, PHP, XML)
  • Application Portfolio management
  • Excellent analytical and problem-solving skills
  • Ability to effectively interface with technical and non-technical staff at all organizational levels
 
Preferred Qualifications
  • Experience in process automation, best practice approach, technology efficiency, and effectiveness
  • Experience writing SQL queries
  • Experience with Jira or other issue-tracking support applications
  • SharePoint development experience
  • Experience working in VM and cloud environments
  • Proficient with office productivity applications
  • Familiarity with HR and Finance systems
  • Familiarity with Building Management Systems (BMS) and Computerized Maintenance Management Systems (CMMS)
  • Experience with Google Analytics
  • Previous experience working with a museum or cultural institution
 
Salary & Benefits
Associates are crucial to achieving Glenstone’s mission and we offer a competitive salary commensurate with experience.  We also provide a total benefits package that helps you manage your health, protect your income, and prepare for your future. To promote collaboration and show appreciation to associates, Glenstone provides a weekly staff lunch, on-site health and wellness classes and volunteer opportunities.
 
Benefits include medical, dental, and vision insurance; life, long-term and short-term disability and AD&D insurance, a Flexible Spending Account (FSA); a 401(k) retirement account with a matching contribution; an Employee Assistance Program (EAP); and tuition reimbursement.
 
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protecte
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