Sr. Clinical Informatics Specialist

Location: Baltimore, MD
Date Posted: 10-31-2017

TITLE: Sr. Clinical Informatics Specialist
REPORTS TO: Chief Information Officer FLSA: Exempt

The Sr. Clinical Informatics Specialist reports to the Chief Information Officer and is part of an innovative team with the goal to improve and sustain optimal health of all CBHC patients. To this end the Sr. Clinical Informatics Specialist assists in the maintenance of the EMR to support appropriate, timely, accurate care that follows current clinical guidelines and generates data that is accessible and accurate to support all clinical management and reporting needs of CBHC. Responsible for maintaining key EMR libraries to support efficient workflow and accurate data entry. Trains front-line users of key clinical applications (CPS and associated management tools). Maintains the EMR libraries and keeps clinical templates and forms updated. Provides workflow-specific training and support for CPS and associated systems. Manages training for new providers and Serves as the Primary Subject Matter Expert for CPS and related systems. The Sr. Clinical Informatics Specialist is responsible for training the Chase Brexton Super User group.
  • Observe workflows and propose changes for optimization
  • Assistance with CPS and associated systems IT support tickets
  • Education and training of front-line staff utilizing EMR, especially site-based Super Users
  • Providing timely support to providers experiencing patient-care issues
Problem Solving and Decision Making:
  • Demonstrates proficient informatics skills to problem solve, plan systems updates, identify workflow-related errors, propose corrective action, follow-up with end users ensuring issues are satisfactorily resolved.
  • During staff training and interactions evaluates clinical systems workflow and identifies opportunities for improvement.
  • Plan systems updates, create, and manage clinical systems test plans.
Analytical and Critical Thinking
  • Recognizes the impact of change and takes this into account in communication with and education of staff.
  • Demonstrates knowledge of system life cycles and supports the IT and Clinical teams in implementing changes into the Electronic Medical Record (EMR) system and associated systems to support Operational/Business standards and processes while safeguarding patient care.
  • Demonstrates a clear understanding of analytical process and best support practices. Responds to patient care issues with a sense of urgency. Follows-up to ensure all patient care issues are resolved quickly and provides updates to management regarding the overall impact to patient care and the organization.
Willingness to Learn
  • Solicits ongoing expert input and end user feedback.
  • Attends Centricity User Group (CHUG) events to stay up-to-date on CPS patches and known issues.
  • Attends training events for CPS-associated systems and seeks to continuously improve upon their knowledgebase.
Planning and Organizing
  • Ability to work independently with little direction. Able to prioritize work according to deadlines and organizational initiatives to produce assigned outcomes.
  • Escalates any significant issues regarding CPS (EMR) updates or support-related concerns to the Chief Information Officer.
  • Plans all major systems updates and creates/maintains clinical systems test plans.
  • Assists with planning DR/BCP testing for all clinical systems.
Compliance, Policy, and Procedure
  • In collaboration with Quality team, assures that clinical applications and work flows support accurate data capture and reporting for HRSA, PCMH, MU and Joint Commission among others.
  • Responsible for supporting the implementation of information technology directives as mandated by HIPAA, Joint Commission or other regulations affecting the clinical information systems in collaboration with Quality.
  • Responsible for HIPAA compliance and security compliance testing of all clinical systems ensuring all NIST and regulatory security best practices implemented/practiced.
  • Ensures clinical staff receives clinical systems training which emphasizes best regulatory compliance and data security training.
  • Assures that Chase Brexton team members are knowledgeable about procedures and documentation practices that ensure clinical information is captured appropriately. 
  • Participates in appropriate TEC sub-committees. 
  • Participates in Data Governance structure.
  • Keeps the Chief Information Officer informed of technical challenges discovered when training and interacting with clinical staff.
Workplace Computer and Equipment
  • Trains staff in the use of the EMR and related systems. 
  • Acts as a liaison, role model, educator and champion for end users in understanding, utilizing, optimizing and designing systems and processes to increase efficiency and quality of evidence-based care provision.
  • Applies adult learning theories and principals within the delivery of education.
  • Excellent communication skills  
  • Excellent critical thinking skills 
  • Excellent analytical and support skills
  • Desire and aptitude for providing education
  • Understanding of clinical workflows
  • Aptitude for learning a variety of software applications
  • Basic knowledge of Microsoft Word, Excel and PowerPoint
  • Ability to travel between multiple clinical sites
  • Required: High school diploma
  • Preferred: Associate degree
  • Preferred: At least 2 years’ experience in clinical care as MA, LPN, or RN using an EMR
  • Prior experience with GE Centricity (CPS) preferred.
  • Required: Prior Clinical Informatics experience with demonstrated proficiency support Clinical Information Systems.
Work is typically performed in an office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
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